• Arrive 20 minutes early to check-in. All sails leave promptly at stated times. 
• We are barefoot on the boat during the warmer summer months. 
• Unfortunately, we are not equipped to accommodate pets on board. Please leave fluffy at home.  This policy also applies to service animals which is permitted by applicable provincial laws.  These policies are in place for both you and your animal’s safety.
• We sail rain or shine, subject to unsafe conditions as determined by GSA. Please dress accordingly. Even when it is warm in the city it can be quite cool on the lake. (hat/sunscreen – layers: base/warmth/weather). 
• As the aerosol damages the yacht finish, we do not permit the use of sun block spray on or around any of our yachts. This includes hair sprays and perfumes.
• All individual guests must complete the SmartWaiver on-line form at this link.
• A minimum amount of mobility is required for boarding all vessels. Guests must be able to step up, down and forward 18” unassisted or boarding may be denied without refund or credit.
• Guests must be a maximum of 125 kilos or 275lbs to board any vessel. Boarding may be denied without refund or credit.
• There is NO SMOKING/VAPING permitted on any vessel or other equipment provided by Gone Sailing Adventures. NO RECREATIONAL DRUGS including CANNABIS (in any form) are permitted on any vessel, equipment or during any time of a charter. 
• No balloons are permitted on any Gone Sailing Adventures vessels due to the extreme environmental hazard they pose. Please see this article on how balloons affect our environment https://ow.ly/DZd850uNexQ
• When disembarking, please move to the north end of the pier as quickly as possible and keep noise level down while near condominium balconies. There is no smoking/vaping on the pier near the boats.
• Gone Sailing Adventures is not responsible for any items left or lost on a vessel/dock
• Gone Sailing Adventures may adjust the start time by up to 60 minutes with a minimum of one week’s notice without compensation to the Charterer/Guest/Passenger
• The Charterer/Passenger shall provide valid identification and original credit card used for payment to Gone Sailing Adventures prior to boarding. Failure to provide such documentation may result in boarding being denied without refund or credit.
• Only the Captain may cancel, delay, or suspend sail at any time due to unsafe forecasted or actual weather or other unsafe condition (including failure to follow captain’s instructions). If sail is less than 60% complete, and cancelled by the Captain for weather related issue, the sail may be rescheduled by Charterer/Guest/Passenger during the same calendar season at no charge (No Refund).  Should the Captain shorten any charter for any reason other than weather or mechanical related conditions NO REFUND or credit shall be provided.
• In the unlikely event that we must cancel and reschedule your sail due to severe weather, the Charterer/Ticket Purchaser will be notified via the email address provided and/or mobile phone through an SMS message with as much notice as possible and issued a rain check. No refunds are issued. *Exception to our no refund policy is made when guests reside more than 50km from the dock and are staying overnight in Toronto. (Proof of residency and local accommodation may be requested).
• GSA has the right to replace the vessel with an equivalent or superior vessel for any reason. Equivalent shall be defined as a yacht of comparable (but not exact) size, having the required guest capacity.  
• Children are not permitted to walk freely around the vessel. They must be kept within arm’s length from their guardian at all times.
• Notwithstanding anything stated in these policies, no refund for canceled charter wherein the sole and final opinion of the Captain, the Charterer or Charterer guests’ actions are deemed unsafe or contrary to the operating policy and instructions of the vessel and/or captain.  
• Where discounts are offered, (including less than full boat pricing) only one discount per transaction may be used. Discounts may not be combined.
• The Captain has absolute authority on the vessel and may disallow boarding to any person who appears to be under the influence of alcohol or drugs. No refund is provided in the event that boarding is not permitted by the Captain for this reason.
• All charterers/guests/passengers/students are responsible and shall reimburse Gone Sailing Adventures for damage caused through their deliberate or accidental actions, failure to follow instructions or actions by their own negligence. Charterer shall be similarly responsible for all guests’ actions.  
• Any Customer initiated/requested refund even if for lack of service provided by Gone Sailing Adventures shall incur a service fee of 3% of the refund. No charge is applied to a Company Credit which shall have time use limitation of a maximum of 24 months unless indicated otherwise.
• A Crew Service Fee may have been included in your billing. Crew gratuities (discretionary) are customary at 15-20% of charter/ticket and food & beverage service, scaled up/down as per level of service and may be paid directly to the crew of your charter/sail. 
• All Sailing lessons require a minimum amount of exertion. Please review Transport Canada Notice. There are no make-up classes for missed lessons. 
• Nothing but bodily functions may be placed in the toilet. All PAPER AND FEMININE HYGIEN PRODUCTS MUST BE PLACED IN GARBAGE. Clogged toilets will incur a cost of minimum $100 to clear. If hoses are required to be opened cost is $300.
• See Privacy Policy relating to use, storage and destruction of information collected from each guest. 

The promotion or expression of political views, affiliations, or support for any political party, candidate, or cause is prohibited on company premises and aboard company-owned vessels. This includes, but is not limited to, the display of signs, banners, posters, or any other visual representations, as well as the wearing of clothing, accessories, or badges that convey or may be considered to be political messages.

Liability, Exclusion of Responsibility and Notice of Claim

• By boarding any vessel operated by Gone Sailing Adventures, you acknowledge and agree that Gone Sailing Adventures (GSA) and all affiliated organizers, agents, officials, servants, employees, and representatives (Owner Reps) shall not be responsible for any injury, death, damages, or losses whatsoever suffered by you whether or not such injury, death, damages or losses resulted from the negligence or gross negligence or willful misconduct or omission of GSA. You shall hold harmless and indemnify GSA and the Vessel against all such injuries, death, damages, and losses and against all the claims in respect thereof, including any legal defense costs or the costs associated with having the Vessel released from any arrest or pending arrest. Should any liability be found on GSA or You, both shall be entitled to limit liability in accordance with the provisions of the Marine Liability Act of Canada, and specifically, You and GSA agree that depending on the Vessel is either a commercial vessel with a tonnage of less than 15 tons or a pleasure craft not carrying passengers with a tonnage of less than 30 tons for the purposes of limitation of liability. Should any liability be found on GSA or Vessel, GSA or Vessel shall be entitled to limit its liability to the price of the charter.
• You must notify GSA in writing or electronically within FORTYEIGHT HOURS of the date of the incident from which any alleged damage or loss arose, otherwise any claim for damage or loss shall be barred.

Public Shared Sails

• For Individual ticketed, shared sails, children under 12yrs – Approved PFD/Lifejackets must be provided by parent/guardian or rented from GSA for $15.00 – advance notice required (please send us an email to info@gosailto.com if not ordered with your reservation). No children under 5yrs permitted on shared/public sails. Children’s lifejackets must be worn at all times while the vessel is not anchored. GSA lifejackets are not to be used as a swimming flotation device.
• All reservations are final*. For individually ticketed events, payment in full is required at the time of reservation, changes prior to 7 days are at the discretion of GSA and subject to $25 change fee per ticket. No changes within 7 days. Price is per person. Each participant must have a ticket. Phone reservations are $10 extra. Tickets are transferable to a different participant at no charge. 
• Pre-purchased tickets through Gone Sailing Adventures or Social Media Vendors are subject to HST and Crew Service Fee which is payable at time of booking. 
• All public shared sails are subject to minimum participation (3 full price sailors). You will be notified via email and/or TXT message 24hrs prior to the start of your sail only if the minimum number has not been reached and your sail maybe rescheduled. We offer 3 options when this occurs:
  
  • Reschedule sail
  • Purchase a Guaranteed Sail Ticket at $75 ($100 for Special Sails)
  • Purchase a full price ticket – If addtional FULL PRICE tickets are sold, this ticket will be refunded.
• No refunds are issued. 
• No outside food is permitted on public shared sails.

Any Reason Cancelation Insurance Applicable to Shared Sails Only:

• When purchased at the time of booking, customer may cancel or reschedule charter at anytime up to 72hrs prior to scheduled embarkation of charter without penalty and full refund of charter fee. No refund on catering orders within 14 days of scheduled embarkation.

Private Charters

• All reservations are final with no cancelations, changes or refunds subject to below. Fees are earned when paid. 
• Payment in full is required for all private charter bookings less than 30 days in advance. For private bookings beyond 30 days $500 or $1000 per yacht (or full charter fee if <$500) due with reservation, balance due 20 days prior to charter. 
• Smoking may be permitted only on motor yachts in specific areas of the vessel and subject to Captain’s approval. Not all Captain’s permit smoking. As a general rule No Smoking or Vaping is permitted.
• Private charters may require secondary Bareboat Charter/Captain Agreements to be executed in advance of your charter.
• In the unlikely event that we must cancel and reschedule your sail due to severe weather, the Charterer will be notified via the email address provided and/or mobile phone through an SMS message with as much notice as possible and issued a rain check. No refunds are issued. *Exception to our no refund policy is made when all guests reside more than 50km from the dock and are staying overnight in Toronto. (Proof of residency and local accommodation may be requested). This does not apply when Weather or Cancellation Insurance is purchased in advance.
• Private Charter Less than full boat pricing Only available Mon-Fri on yachts larger than 30′ excluding Holidays. Sat-Sun & Holidays Only full boat and minimum 3hr sail pricing unless otherwise indicated. 
• GSA may require the Charterer to provide a damage deposit of $500 per vessel to be paid in cash or by credit card prior to boarding. Said deposit shall be returned to the Charterer without deduction upon satisfactory inspection at the end of the charter period that no damage has been caused by the Charterer or its guests through their negligence, accidental or willful actions. Damage includes but is not limited to:
  
  • Clogged toilet
  • Evidence of smoking while on board
  • Vomit or other bodily fluids
  • Scratches or otherwise damaged boat parts
  • Stains
• Notwithstanding any damage deposit paid and applied to said damage, the Charterer shall be liable for all costs incurred by GSA by such damage and shall on demand pay any additional money due.

Weather Insurance Applicable to Private Charters Only:  

• Yachts are open style and subject to all weather. Enclosed areas are available on yachts larger than 30’   
• Weather insurance must be purchased within 12hrs of reservation or a minimum of 10 days in advance of sail.  

Policy: 

• At 4 hours prior to scheduled embarkation CHARTERER may, upon payment of the rescheduling/cancelation fee, reschedule within the same season OR cancel sail due to GSA verified weather-related issue. No refund on catering orders.  September sails may be extended up to June 28 of the following year.
• Captain initiated cancelation or rescheduling are at no additional cost to the Guest. A pro-rated refund or rescheduling is only issued for captain-initiated cancellation and if sail is less than 60% complete. (ie 35% complete – Refund of 65% or Reschedule for full Charter Time)
  
  • Captain may delay the start of Charter to avoid adverse weather conditions.
  • Rescheduled or Delayed sails are for the full time of the original sail.
  • Client Initiated Rescheduling Fee for yachts and charters – 5% of Charter Fee
  • Client Initiated Deductible Cancelling for yachts and charters – 10% of Charter Fee
  • GSA Initiated Deductible Cancelling or Rescheduling for yachts and charters – No Charge

Our Sailing neighbourhood receives approximately 20% of the general forecasted weather seen on TV, heard on radio and read on the internet. As such, weather cancelation decisions are made at 4hrs prior to scheduled start of your sail, unless otherwise agreed upon by GSA. If YOU choose to reschedule due to weather, a 5% rebooking fee applies. If YOU chose to cancel and request a refund, 10% of charter fee is retained by GSA. If GSA cancels or reschedules there is no charge. GSA may delay the start of your sail to avoid short term adverse conditions.
If no insurance is purchased, only GSA may cancel or reschedule your sail.

Any Reason Cancelation Insurance Applicable to Private Charters Only:

• When purchased at the time of booking, customer may cancel or reschedule charter at anytime up to 72hrs prior to scheduled embarkation of charter without penalty and full refund of charter fee. No refund on catering orders within 14 days of scheduled embarkation. Any Reason Cancelation Insurance includes Weather Insurance as well.